Support
Support lives inside the app.
A ticket opened in the app arrives with your account and your screenshots attached, and you can follow the thread until it closes. Email is the right route when you can’t sign in.
Sign-in, verification, linked methods, deletion
account@languagescafe.comHarassment, impersonation, urgent harm
support@languagescafe.comPartnerships, media, and press
contact@languagescafe.comTickets
Every ticket gets a number and a reply thread.
Use the form in the app for anything that needs a back-and-forth. Account, billing, messages, and live cafes are handled there; the website is for browsing and reading.
Categories
The one you choose decides who picks the ticket up.
Account IssuesTechnical ProblemBilling & PaymentsReport a UserFeedback & SuggestionsOther
What to include
A subject line we can read at a glance, the steps that led to the problem, and a screenshot.
Statuses you’ll see
OpenIn progressAwaiting userResolvedClosed
We aim to reply within one to two business days. Safety reports jump the queue, and a resolved ticket still takes replies if the problem comes back.
Account
Recover the account you have. Don’t start a second one.
A second account makes the first one harder to get back. Work through the method you signed up with.
- Signed up with email? Reset the password, or use the 6-digit email sign-in code instead.
- For Google, Apple, or phone sign-ins, start with that provider.
- Locked out for another reason, or you want the account deleted? Email account@languagescafe.com.
Billing
Your app store bills Premium, not us.
Premium is a monthly subscription and the only thing it changes is ads: with it, there are none. Your store takes the payment and holds the cancel button.
Cancelling
- Cancel in your Google Play or App Store account, not in Language Cafe.
- Cancel at least 24 hours before the renewal date, or that renewal still charges.
- Premium stays on until the end of the period you have already paid for.
What the buttons do
- Restore reconnects a purchase to your account, for example after a reinstall.
- Manage opens your store subscription settings.
- Refresh status re-checks the subscription when the app hasn’t caught up yet.
Charged wrong, or Premium still not showing after payment? Open a ticket under Billing & Payments with your store receipt attached.
Privacy
You can export your data without asking us.
Download your datain the app is self-serve, so a copy of your account needs no ticket. Everything else — correction, deletion, or stopping a particular use — comes by email.
- Use the subject line “Privacy Request” when you write.
- Say which right you’re using, and include enough for us to verify the account is yours.
- The Privacy Policy and Terms set out what we hold and why.
Urgent
Report harassment in the app, not by email.
An in-app report brings the user, message, or post with it; an email carries only what you can describe. The safety guide covers what happens next.
- Report the user, message, or post where you found it.
- Block the account as well if you want the contact to stop.
- Open a ticket under Report a User when there is more to explain.
- If you can’t get into the app, email support@languagescafe.com.