Support
Need help with Language Cafe?
Use the in-app support flow when possible so we receive the right account context, screenshots, and category information. Email is available when you cannot access the app.
Sign-in, verification, and deletion
account@languagescafe.comHarassment, impersonation, and urgent moderation issues
support@languagescafe.comPartnerships, press, and business enquiries
contact@languagescafe.comStart here
Best support route
If you can access the app, use the in-app support flow first. It is usually the fastest route because it connects your message to the correct account and lets you attach screenshots directly.
- Use the website for public reading and policy information.
- Use the app for account changes, live cafes, messages, and support tickets.
- If a shared app link does not open correctly, update the app and try again from the main screen or from the relevant library/community area.
Tickets
In-app support tickets
The app includes a structured support form and reply thread. This keeps technical problems, account issues, and report follow-up in one place.
Available categories
- Account
- Technical
- Billing
- Report
- Feedback
- Other
What to include
- Clear subject line
- Detailed description of the problem or question
- Up to three screenshots when visuals will speed up diagnosis
Ticket statuses
- Open
- In progress
- Awaiting user
- Resolved
- Closed
We aim to answer most support requests within one to two business days. Safety-related tickets are prioritized ahead of general questions.
Account
Sign-in and account help
Contact account support when you cannot log in, need help understanding which sign-in method is attached, or want help with deletion and recovery.
- Use password reset if your account signs in by email and password.
- Try the original login provider first if you used Google, Apple, or phone.
- Do not create duplicate accounts while waiting for a reply.
- For deletion help or lost-access cases, contact account@languagescafe.com.
Privacy
Privacy and legal requests
Use support for access, correction, deletion, objection, portability, and other privacy questions. Include enough account detail for safe identification.
- Use the subject line "Privacy Request" for GDPR-style rights requests.
- Ask for access, correction, deletion, or another privacy right in plain language.
- Review the Privacy Policy and Terms before sending a request if you need context.
Urgent issues
Safety escalation
For harassment, grooming, impersonation, threats, or other safety concerns, use the in-app report flow first when possible. That gives moderators the clearest context.
- Report the relevant user, post, or conversation in-app.
- Block the account if you do not want further contact.
- Use the support ticket report category when extra explanation is needed.
- If the app is inaccessible, email support@languagescafe.com.
Directory
Contact directory
These routes cover the most common support categories.
General support
Product questions, bugs, reading issues, and technical troubleshooting.
support@languagescafe.comAccount support
Verification, sign-in, linked login methods, and deletion requests.
account@languagescafe.comSafety support
Urgent moderation issues and harmful behavior reports.
support@languagescafe.comBusiness
Partnerships, media, and general business communication.
contact@languagescafe.com