Zero tolerance
Grooming, hate, and scams end accounts.
Severe abuse gets immediate account action, not a warning.
Safety
You decide who gets to talk to you.
A first message from a stranger arrives as a request, not an open chat. Blocking takes someone out of your inbox and out of your future matches.
Your controls
Block, report, mute, or leave.
Blocking cuts contact from that account. Leaving a room or a community is instant.
Hosts
Live cafes are moderated while they run.
Hosts mute, remove, and move people on and off the stage mid-conversation.
Standards
What we don’t allow
Everywhere in the service, private messages included.
- Harassment, bullying, stalking, threats of violence, or pushing someone toward self-harm.
- Any sexual content involving minors, grooming, or exploitation.
- Slurs and identity-based abuse, or getting other people to pile on.
- Impersonation, fake relationship claims, scams, phishing, and manipulative fundraising.
- Posting someone’s private information without their permission.
One to one
A stranger gets one message. You decide the rest.
The People tab matches you with learners who can teach you and learn from you. A match is still a stranger.
- A first message from someone you don’t know arrives as a request, not an open chat.
- “Who can find you” sets your discoverability to Everyone, My communities, or Nobody. Separate toggles cover tandem requests and direct messages.
- Stay in the app until you trust a new partner, and think twice before sharing your location.
- Never share passwords, verification codes, or payment details in a chat.
- Report scams, sexual content, impersonation, threats, and repeated harassment. If the contact is simply unwanted, blocking is enough.
Public spaces
Someone is running the room.
In communities
- Every community has its own rules and an access setting: public, request-only, or invite-only.
- Corrections appear on a post only if the author asked for them. Pressuring someone to accept one can be reported.
- Report a harmful post early, before the thread turns.
In live cafes
- Hosts can mute a speaker, remove them, or move them on and off the stage.
- You can leave at any point, mid-sentence, without saying why.
- Recording a room without everyone’s permission is not allowed.
An AI companion may be active in some rooms and activities — look for the “AI-powered” badge. It gets things wrong, and you can report what it produces.
Tools
Report inside the app and the evidence comes attached.
An in-app report carries the user, message, or post with it. Open a support ticket if there is more to explain.
Reasons you can pick
- Spam or scams
- Harassment or hate
- Sexual content
- Violence or threats
- Underage safety concern
- Impersonation, when reporting a person
- False or misleading, when reporting a post
- Unsafe or harmful theme, when reporting a community
- Other
Blocking and muting
- Blocking closes the normal contact paths: no more messages, and they drop out of your future matches.
- In a live cafe, hosts and moderators can mute a speaker; you can mute yourself at any time.
- Blocking is not a report. If a rule was broken, do both.
Action
Not every report ends in a ban.
Moderators weigh severity, evidence, risk to others, and what the account has done before.
- A warning, or guidance on what to change.
- Content removal, or limits on who can see it.
- A closed conversation, removal from a room, or restricted features.
- A temporary suspension or a permanent ban.
- A report to outside authorities where the law requires it.
Urgent
We are not an emergency service.
If someone is in immediate danger, call local emergency services first, then report to us. Short of that, trust your instincts: leaving a chat that feels wrong costs you nothing.
If you’re 13–17:keep your school, address, and daily schedule to yourself. If contact from anyone worries you, tell an adult you trust — and report early rather than last.